Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Mental Offload ("the App" or "Service"), operated by Adam Khelifi in Denmark ("we", "us", or "our"). Mental Offload helps couples make household planning and responsibility more visible.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

Mental Offload is intended for adults. You must be at least 18 years old to create an account or use the Service.

3. The Service

3.1 Account and cloud service

The public launch service requires a Mental Offload account created with Sign in with Apple. Supported data is synchronized through Supabase. The App also keeps an on-device SwiftData working copy for speed and temporary connection loss. Local-only builds are development configurations, not the public launch service.

3.2 Features

Depending on your plan and current release configuration, the Service can let you:

• create tasks, responsibilities, routines, routine steps, appointments, and categories;
• keep quick thoughts and drafts in Offload before converting them into structured work;
• assign and view household work within a two-person couple;
• use notifications, activity history, summaries, data export, and account controls;
• use YAP to submit a voice recording for transcription and task extraction;
• purchase or manage a Solo or Couple subscription when billing is enabled.

Offload items and drafts remain local by default until converted into a supported synchronized entity. The exact data boundaries are described in the Privacy Policy.

3.3 Couple membership

Couple collaboration is designed for two people. Partner linking requires an explicit invitation and acceptance. The Couple plan may be required to invite or collaborate with a partner. Private and shared visibility follows the rules presented in the App and described in the Privacy Policy.

3.4 YAP voice processing

YAP is optional. When you record and submit audio, it is processed through a Supabase Edge Function and OpenAI to transcribe the recording and extract structured Offload items. Do not submit content you do not have the right to process. Provider and retention details are in the Privacy Policy.

3.5 Pre-release access

Features, plan enforcement, and availability may differ during TestFlight or other pre-release testing. Temporary beta access or a payment bypass does not create a right to free service after launch.

4. Your Account

You are responsible for:

• maintaining control of your Apple account and device;
• providing accurate account/profile information;
• keeping invite links and codes confidential;
• notifying us promptly if you suspect unauthorized access;
• activity performed through your account, except where caused by our failure to use reasonable security.

Do not share an account between people. Each partner should use their own account.

5. Household Content and Couple Sharing

You retain ownership of content you enter. You grant us a limited, non-exclusive license to host, process, synchronize, back up, and transmit that content only as needed to provide, secure, and support the Service.

When you invite a partner or enter information about them, you are responsible for having a lawful reason to provide their email or other personal data. Both members can interact with shared household data according to the App's authorization rules. Some data, including private tasks and local Offload drafts, has narrower visibility.

The Service is a coordination tool, not a monitoring, harassment, or surveillance tool. You must respect your partner's privacy and legal rights.

6. Data Export and Deletion

• Data export: Signed-in users can request an export through the App. Export scope, authentication, exclusions, and expiry are described in the Privacy Policy.
• Delete Local Data: This resets account-scoped data on the current device and can sign the device out. It does not by itself cancel an Apple subscription or guarantee deletion of cloud data.
• Delete Account: Every signed-in user can initiate deletion of their own account through the available in-app control. If that control is unavailable or you need help with shared-data effects, contact support@mentaloffload.app.
• Partner deletion: A partner deletes their own account and couple-scoped private data. Shared work assigned to that partner remains for the owner without an assigned member. The owner's account and remaining couple data stay.
• Owner deletion: An owner deletes their own account and the complete couple data graph, including both members' couple-scoped private data. The linked partner's account stays but is disconnected from the deleted couple. The owner does not have authority through this flow to delete the partner's account.
• Shared effects: Read the role-specific confirmation shown before deletion and coordinate with your partner where appropriate.
• Apple subscription: Account deletion and App Store subscription cancellation are separate actions. Cancel through Apple if you do not want renewal.

Deletion and retention are governed by the Privacy Policy. Do not rely on a retention period that the policy identifies as pending production verification.

7. Subscriptions and Billing

7.1 Apple App Store

Subscriptions are purchased and billed by Apple under Apple's terms. Available plans, prices, billing periods, trial or introductory terms (if any), and included features are shown in the App and App Store before purchase.

7.2 Auto-renewal and cancellation

An auto-renewable subscription renews unless you cancel through Apple at least 24 hours before the current period ends, subject to Apple's rules. On iPhone, go to Settings > [your name] > Subscriptions, or visit apps.apple.com/account/subscriptions.

Cancellation stops future renewal but normally does not refund the current period. Access can continue until the period ends.

7.3 Restore, refunds, and entitlement changes

Use Restore Purchases in the App where available. Apple handles refund requests at reportaproblem.apple.com. Renewal, grace period, refund, revocation, expiration, or a plan change can alter Service access. Locally available content may remain on the device, but cloud/couple features can be gated by the resulting entitlement.

8. Acceptable Use

You must not:

• use the Service unlawfully or infringe another person's rights;
• harass, stalk, intimidate, or surveil another person;
• access another account or couple without authorization;
• expose, guess, automate, sell, or misuse invite tokens or account credentials;
• probe, overload, disrupt, scrape, reverse engineer, or bypass Service security or plan controls except where law expressly permits;
• upload malware or content designed to damage the Service;
• use YAP or other inputs for content you are not entitled to process.

We may limit or suspend access where reasonably necessary to protect users, the Service, legal compliance, or security.

9. Intellectual Property

The App, website, branding, software, and original Service content are owned by us or our licensors and protected by intellectual-property law. These Terms grant only a personal, limited, non-transferable right to use the Service while your account is active and you comply with these Terms.

10. Third-Party Services

Their own terms and privacy practices apply to services they control. Provider details are maintained in the Privacy Policy.

11. Service Availability and Changes

We aim to provide a reliable Service, but we do not promise uninterrupted or error-free availability. Connectivity, Apple, Supabase, OpenAI, Resend, device state, maintenance, security incidents, or events outside reasonable control can affect access.

We may update, add, remove, or discontinue features. If a change materially affects paid access, data processing, or legal rights, we will provide notice where required by law and any applicable App Store rules.

12. No Professional or Relationship Advice

Mental Offload provides household coordination and visibility. It is not therapy, counseling, mediation, legal advice, medical advice, or a guarantee of fairness, equality, or relationship improvement. Summaries and charts depend on the data users enter and may be incomplete or inaccurate.

13. Disclaimers and Liability

To the extent permitted by law, the Service is provided "as is" and "as available". We are not responsible for indirect or unforeseeable loss caused by circumstances outside our reasonable control or by misuse of the Service.

Nothing in these Terms excludes or limits liability or remedies that cannot legally be excluded, including mandatory Danish and EU consumer rights, liability for fraud, or liability for death or personal injury caused by negligence.

14. Termination

You may stop using the Service, cancel your subscription through Apple, request/export data, and delete your account as described above.

We may suspend or terminate access for a material Terms violation, serious security risk, legal requirement, non-payment, or discontinuation of the Service. Where reasonably possible and legally permitted, we will give notice and an opportunity to export data before permanent termination.

15. Governing Law and Consumer Rights

These Terms are governed by Danish law. If you are a consumer, you also retain mandatory protections and forum rights under the law that applies to you; a governing-law clause does not remove those rights.

Please contact support@mentaloffload.app first so we can try to resolve a complaint. You may also use any competent consumer authority or approved alternative dispute-resolution body available under applicable law. The former EU Online Dispute Resolution platform was discontinued and is not offered as a complaint route.

16. Changes to These Terms

We may update these Terms. We will update the date above and provide additional notice before material changes where required. If you do not accept updated Terms, stop using the Service, cancel renewal if applicable, and delete your account.

17. Contact

Email: support@mentaloffload.app
Location: Denmark

Approved document version: 1.3. Effective 17 July 2026.